Fraud Management & Cybercrime , Fraud Risk Management , Mobile Payments Fraud

Will Customer Refunds for Scams Trigger First-Party Fraud?

The U.S. Consumer Financial Protection Bureau is mulling over whether to reimburse consumers for online scams and fraud, but this regulatory change could lead to an increase in first-party fraud, cautioned Karen Boyer, senior vice president of financial crimes at M&T Bank.

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"This is going to be another avenue that we as a financial industry, as well as fraud in banking, are going to be fighting with each other - whereas the fraudsters are making their payday," Boyer said.

The lack of a proper definition of fraud and scams in the financial industry is a potential problem, Boyer added. "The actual definition is vague. It varies not only between banks but also between customers. My opinion is that if you are using a bank channel to transfer money, it is not necessarily the bank's fault."

In this video interview with Information Security Media Group, Boyer discusses:

• The potential impact of consumer reimbursement regulations on first-party fraud;
• How to tackle the problem of account opening fraud;
• The best tools to detect first-party fraud.

Boyer, who leads the financial crimes practice at M&T Bank, has more than 20 years of diverse banking experience, specializing in fighting fraud.