Survey Results: What Do Americans Think About How Banks Manage Fraud and ID Verification?

FICO released the results of a survey of 1,000 American consumers who were asked to share their perspectives about how financial services organizations manage fraud and identity verification in a digital-first world.

These survey results provide insights on:

• How your fraud efforts could be your secret weapon in attracting new customers
• How consumers believe you should be verifying their identity
• The extent to which consumers have had their identity stolen – and how it affects their perceptions about how you protect them
• The extent to which they’ll accept friction in the digital account opening process before they’ll abandon

Learn more about American consumer perceptions – and recommendations to address them – in this eBook.