Insurance Company Saves 75 Percent of a Service Desk FTE Within Nine Months of Launch

To improve efficiency and ensure the IT service desk could accommodate the growing business, Hiscox wanted to automate its manual user-provisioning processes. It also wanted to tighten security and ensure proper separation of duties (SOD).

With ActiveRoles Server, Hiscox saved service desk time averaging 75 percent of a full-time equivalent (FTE) after just nine months, reduced user provisioning time from hours to minutes and improved security.