Page 243 - White Papers in Governance & Risk Management

Sponsored by IBM

Advanced Case Management for Financial Services: New Tools for Managing Business Content

Financial services firms are facing a new set of challenges and risks. In an increasingly global, mobile and connected world, customers can come from anywhere and they can leave in a heartbeat. But they are also interested in consolidating their banking wherever possible, and they expect the companies with whom they...

Sponsored by IBM

Customer Service: Exploit the Value of Content to Drive Service Quality and Customer Satisfaction

Every interaction is an opportunity to foster customer loyalty. A satisfying experience can be remembered for years and rewarded with repeat business, positive reviews to friends and on social media, and even brand evangelism. A negative experience, however, can ruin a relationship and damage brand reputation. ...

Sponsored by IBM

The Digital Front Office: Enabling Customer Self Service with Enterprise Content Management

Ask your average customer how much snail mail he wants to receive from the companies with whom he does business, and the answer will likely be "zero." This is especially true for people under 30, although the evidence suggests that even older clients are moving away from their preference for paper-based documents and...

Sponsored by IBM

Content Enabling the Mobile Workforce

In today's global economy, access to information anytime from anywhere is essential to maintain high levels of customer service and a competitive edge. Whether it is case management, insurance claims, or internal review processes, mobile devices are in use by employees in the field and are here to stay in business. ...

Sponsored by IBM

Could Your Content Be Working Harder and Smarter?

Information is exponentially more valuable when it is easy to access, consume and share, which is why getting the most from your enterprise content requires more than just effective management. You also need to provide your employees with a superior user experience. That's particularly true given recent trends toward...

Sponsored by Good Technology

BYOD Policy Consideration: Security, Privacy, Acceptable Use and Expense

As more and more of your employees begin using their own iOS and Android devices for work purposes, you have a tremendous opportunity. Launching a BYOD program can help you reduce mobile expenses, drive employee satisfaction, and increase the productivity of your workforce. This report will help you build a reliable...

Sponsored by Good Technology

5 Critical Steps to Securely Manage Mobile Apps and Devices

Mobile adoption at work is mainstream. From the casual user who wants to check business email on their mobile phone, to the field technician who is carrying a mobile tablet to the customer site, the use cases addressed by mobile technologies are wide ranging. IDC predicts that 1 billion devices are coming to the work...

Sponsored by Good Technology

Mobile App Security Using Containerization

Containerization enables enterprises to protect corporate data on users' personal or corporate-owned devices without impeding user experience and privacy or applying overly intrusive security restriction. Download this containerization primer, "Mobile App Security Using Containerization", to understand the top 10...

Sponsored by Good Technology

Secure Mobility: Critical Container Requirements

Ensure Are you sure your mobile users, devices and apps aren't providing unintentional access to critical corporate information: content, credentials and configurations? Whether your users are accessing corporate data locally on a device or through a cloud service, the right containerization solution prevents the 3...

Sponsored by IBM

IDC Product Flash: IBM Releases Threat-Aware and Identity Life-Cycle Management for Mobile, Cloud, and Enterprise

This Flash looks at IBM's recent announcement of threat-aware identity and access management (IAM), with a focus on "enabling identity as the new security perimeter." This announcement embraces the concept of identity life-cycle management, with user self-care, enrollment, provisioning, recertification, and...

Sponsored by IBM

Worldwide Federated Identity Management and Single Sign-On

This IDC study assesses 13 different vendors offering products and services in the federated identity management (FIM) single sign-on (SSO) market. This market falls within the overall worldwide identity and access management (IAM) market as defined in IDC's Software Taxonomy, 2013 (IDC #241527, June 2013). Vendor...

Sponsored by IBM

Manage Identities and Access for Continuous Compliance and Reduced Risk

As organizations strive to securely deliver high-quality, high-availability services to users around the world, they grapple with ever-changing user populations, access points and applications that are increasingly dynamic, distributed and mobile. While the traditional forms of server, network and data security are...

Sponsored by IBM

Consolidated Security Management for Mainframe Clouds

Organizations today grapple with the expansion of distributed computing, increased online collaboration, explosive data growth and heterogeneous IT environments all issues that make information security more critical, yet more complex than ever. Moving data to a virtualized, cloud-based environment can help develop...

Sponsored by IBM

Mitigating Risks with Security Intelligence and Identity Assurance

For organizations around the world, nearly nonstop security threats are simply a way of life. In fact, the average organization experienced more than 91 million security events in 2013 a 12 percent increase over 2012. But security intelligence tools make it possible to reduce these millions of events to a small,...

Sponsored by IBM

Prevent Advanced Insider Threats With IBM Security Solutions

Are you confident that only the right people are getting access to your sensitive business assets? Organizations have to be concerned about privileged insiders compromising security and about outsiders posing as authorized users but who really aren't. Putting effective defenses into place, as a result, requires...