Fraud in Commercial Banking: Striking the Balance Between Fraud Detection and CX

The challenges facing fraud executives in commercial banking won’t get easier any time soon. One financial institution cites they track it closely and have seen a 17% increase per year for the past 10 years.

Aite Novarica covers the latest fraud trends in 2021 and how continued investment in and evolution of a robust fraud and authentication stack are more competitive issues than ever. Keep reading for more key points from the research including:

• A view of key trends driving loss mitigation strategies for commercial banking;
• The rising rate of fraud incidence and the challenge of balancing fraud prevention along with customer experience;
• The evolution of defensive plans over the next one to two years;
• How firms can leverage security as a differentiator.