The Use of Data to Identify Fraud'The Devil Is in the Data,' Says SAS Institute Director David Hartley
A perfect storm is brewing for fraudsters. On one hand, the economic turmoil, triggered by the pandemic is increasing and accelerating insurance fraud. On the other, the insurance industry is moving many of its business processes online – which make the criminals happy. David Hartley of SAS Institute outlines how to better identify and mitigate insurance fraud and why "the devil is in the data.”
In this video interview with Anna Delaney of Information Security Media Group, Hartley discusses:
- The various types of fraud and the challenges insurers face in detecting and mitigating them;
- How insurers can make better use of their data to identify and protect against fraud;
- How insurers can develop strong anti-fraud capabilities while avoiding customer friction.
David Hartley is a SAS veteran of over 20 years and is based in the U.K. He has global responsibility for the direction and development of specific analytics solutions to address insurance fraud detection and prevention and leads a team of insurance fraud global experts. Hartley has over 35 years of insurance experience. He was part of a small team that established Lloyds Bank as the largest bancassurer in the U.K. in the mid-1990s. Prior to that, he spent seven years at Eagle Star, now part of Zurich Insurance, and was part of the management team that established its successful personal lines direct writer in 1989.