Cybercrime , Fraud Management & Cybercrime

T-Mobile Probes Attack, Confirms Systems Were Breached

Attackers Claim They Stole 36 Million Unique Customer Records
T-Mobile Probes Attack, Confirms Systems Were Breached
T-Mobile's Times Square store in New York City (Photo: T-Mobile)

T-Mobile USA on Monday confirmed that its computer systems were illegally accessed, following reports of an apparent intrusion. But the Bellevue, Washington-based mobile communications subsidiary of Germany's Deutsche Telekom says it's still investigating whether customers' personal customer data was exposed.

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A seller in an online forum claims that 100 million personal records, of which 36 million are unique, were taken from T-Mobile's Systems. Part of the data, which consists of 30 million Social Security and driver's license numbers, was put up for sale on the online forum for six bitcoins, worth about $286,000 (see: T-Mobile USA Investigates Possible Data Breach).

The rest of the personal data purportedly includes names, addresses, birth dates and technical phone data such as International Mobile Subscriber Identity, or IMSI, and International Mobile Equipment Identity, or IMEI, numbers.

According to the seller, the stolen data also includes security PINs, which are the secret numbers that customer service representatives ask for when a customer wants to, for example, get a replacement SIM card or move a number to a new carrier. Exposure of those numbers could put people at risk of so-called SIM swapping or hijacking attacks (see: Gone in 15 Minutes: Australia's Phone Number Theft Problem).

T-Mobile says it believes it has closed the entry point where the intruders gained access. The company has contacted law enforcement officials and is undertaking an extensive analysis alongside digital forensic experts.

"This investigation will take some time, but we are working with the highest degree of urgency," according to a statement on the company's website. "Until we have completed this assessment, we cannot confirm the reported number of records affected or the validity of statements made by others."

Noisy Attackers

Computer security and cybercrime analysts are closely examining the claims made by those who apparently are close to the alleged breach. Those actors have been active on Twitter and other forums.

Analysts say the actors around the periphery of the intrusion appear to have been involved in telco-related hijinks, such as SIM swapping and lookup services that match phone data with numbers. But ultimately, it's unclear in this case if they're bluffing.

One person who says he's involved in the T-Mobile incident, who goes by the pseudonym Anton Lyashevesky and is apparently closely linked with a Twitter handle @und0xxed, told Information Security Media Group on Monday that the data is for sale and claimed that "multiple" parties are interested.

Negotiations seen by ISMG, however, suggest there is interest in selling the data for a far lower price than $286,000.

Lyashevesky claimed to ISMG that T-Mobile was compromised after the company left a Gateway GPRS Support Node, or GGSN, misconfigured and exposed to the internet. GGSNs are part of the core infrastructure that connect mobile devices to the internet. Lyashevesky says the attackers had access to T-Mobile systems for two or three weeks until it was shut off on Saturday.

Lyashevesky claimed the attackers then pivoted to T-Mobile's LAN and then eventually to more than 100 mostly Oracle databases containing user data. According to one tweet by @und0xxed, the data came from two T-Mobile data centers dubbed Polaris and Titan.

A summary of the data allegedly stolen from T-Mobile

There certainly are potential security risks around GGSNs, which are the routers that stand between the telco's network and the internet. Research presented at the Hack in the Box security conference in Malaysia in 2011 outlined some of the risks.

Whether that is the route that compromised T-Mobile remains to be seen. It may be possible to hack into a GGSN router, but it's extremely unlikely that access could be parlayed into reaching all of the T-Mobile databases containing customer data, says Gene Yoo, CEO of Resecurity. Also, there are no email addresses in the data.

Another handle wrapped up in the T-Mobile situation is @Intelsecrets. Lyashevesky claims to ISMG that @Intelsecrets is the person who actually hacked T-Mobile. The @und0xxed Twitter profile humorously lists @Intelsecrets as a co-defendant.

@Intelsecrets runs Intelsecrets[dot]su, a website that has been online for at least two years. That website also appears in the GitHub profile of someone using the name John Erin Binns, which also appears in the Twitter handle.

Yoo says that @Intelsecrets also been linked to another handle, v0rtex, which three years ago sold a lookup service that matched IMSI numbers with phone numbers from multiple carriers.

The data that is being offered now may be a mix of some T-Mobile data and other data collected from third parties or commercial providers from that era, Yoo says. Samples of the data carry different prefixes, such as tmo-cxline, tmo-crm and tmo-prepay2016.

The v0rtex handle is linked to @Intelsecrets.

Efforts to reach @Intelsecrets weren't immediately successful.

T-Mobile: Repeat Target

Given the circumstances of how the data was advertised - and the threat actors apparently involved - there's a reasonable chance the data will end up being dumped publicly at some point, according to a cybercrime researcher who requested anonymity.

That's because the alleged breach has been promoted by threat actors who have historically engaged in attention-seeking behavior. Fraudsters who buy databases value exclusivity, but when the media spotlight moves on, these sellers may not uphold their end of the bargain.

"The likelihood this data will go fully public is pretty high," the researcher says. "If a potential buyer wants this, all they need to do is wait."

T-Mobile has been repeatedly targeted by SIM swappers, the researcher says, and the attackers are persistent.

Sometimes, attackers will gain access to networks after repeatedly calling company employees - claiming to be from the company's own technical support - to try to get them to download a remote access Trojan. Most of those attempts fail, but occasionally they work, the researcher says.


About the Author

Jeremy Kirk

Jeremy Kirk

Managing Editor, Security and Technology, ISMG

Kirk is a veteran journalist who has reported from more than a dozen countries. Based in Sydney, he is Managing Editor for Security and Technology for Information Security Media Group. Prior to ISMG, he worked from London and Sydney covering computer security and privacy for International Data Group. Further back, he covered military affairs from Seoul, South Korea, and general assignment news for his hometown paper in Illinois.




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