Janet Lewis

Executive Editor, Finance and Innovation, ThoughtLab

Janet Lewis is executive editor, finance and innovation, with ThoughtLab. She is an expert writer and editor with 30 years of experience in researching and synthesizing complex business and financial concepts. At ThoughtLab, she has worked on many survey-based projects, contributing to survey development, interviews, analysis, presentation of results, and writing e-books and white papers.

Customer Experience and Trust Rely on Building IT Systems That Scale

Lou Celi , Janet Lewis • February 10, 2023

Adopting hybrid or public clouds remains IT’s go-to means of achieving scale. While this transformation has improved price performance and advanced tech-driven business capabilities, including faster and deeper data insights, it hasn’t always engendered greater customer trust.