Heather M. Costa, MPS, CBCP, CCRP, Director of Technology Resilience, Mayo Clinic
Director of Technology Resilience, Mayo Clinic
Heather M. Costa, MPS, CBCP, CCRP, is the Director of Technology Resilience at Mayo Clinic, the No. 1 ranked hospital by U.S. News and World Report and Newsweek. In her capacity, Heather is responsible for the strategic direction, development, and implementation of an enterprise-wide program that ensures the recoverability of IT resources to safeguarding patient care in the event of a technology disruption (physical and/or cyber). Prior to joining Mayo Clinic, Heather was responsible for the cultivation and execution of the Business Resilience program at the No. 2 ranked hospital, the Cleveland Clinic. There she led a paradigm shift that improved the resilience of patient care by creating an innovative, fully integrated model for business continuity, disaster recovery and crisis management in healthcare. Heather serves as Education Chair for WiCyS (Women in Cybersecurity) Healthcare Affiliate. She previously served as a member of the Operational Board of the Association of Healthcare Emergency Preparedness Professionals (AHEPP) and co-led the AHEPP Professional Standards Committee. Heather earned her Bachelor of Science (BS) in Emergency Management and Homeland Security with a minor in Digital Forensics, summa cum laude, from the University of Akron, and her Master of Professional Studies (MPS) in Homeland Security - Information Security and Forensics from Penn State University. She is a Certified Business Continuity Professional (CBCP), a Certified Cyber Resilience Professional (CCRP), and holds additional certifications in ITIL, Cybersecurity, and Emergency Management and Domestic Preparedness.
